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#ICMIchat Recap: Handling Peak Season Contacts

By Erica Marois | Date Published: March 12, 2015 - Last Updated August 22, 2018 | Comments

Work in a retail contact center? Chances are good that you've experienced the stress and joys of the holiday season.  Each industry has its own peak season, but the challenges involved are the same--especially for the contact center.

This week during #ICMIchat we spent some time discussing ways the contact center can handle contacts with greater ease during peak season.  From the silly to the more serious, check out the recap below for guidance you can use during your next busy season.

Join us again next week as we discuss managing multi--channels.  Neal Topf will host the 1 hour chat which kicks off at 1:00 EST on Tuesday.  Hope to see you there!  Just follow and use #ICMIchat on Twitter to participate.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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