#CCExpo14 Thought Leadership Panel: WFO Technology
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: WFO Technology

What's the difference between workforce management and workforce optimization?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on WFO, and share the tools and technologies that can help any size contact center improve operations.

Do you agree, or have additional advice to share?  Leave your thoughts in the comments below.

More Resources

Topics: Workforce Management, Technology


More from Erica Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?