Does Your Contact Center Support At-Home Agents?
Empowering contact center excellence for 30 years!

Does Your Contact Center Support At-Home Agents?

A few weeks ago we polled our community members to find out if their contact centers currently support at-home agents.  The results are in, and nearly half (47%) of all respondents answered "yes." 33% said they currently don't, and 20% said they don't now, but are considering it.

As technology continues to evolve, and the workforce changes, more and more contact centers will need to explore remote work options.  And not just for agents, but for management, too.

Next Thursday, July 18th, we'll discuss this very topic in a complimentary webinar with five9 and ICMI community expert George Xourafas.  We'll learn all about today's evolving customer and employee needs and discuss the following: 

  • The five most important things that a contact center manager really needs to manage while on the move.
  • How tablets and mobile devices can save the organization money and valuable time.
  • Why now might be the right time to implement a virtual workforce. Could your company benefit.

Could your company benefit from this knowledge?  Join us!

Topics: Workforce Management, People Management


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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