FROST & SULLIVAN REPORT: Are You Delivering an Exceptional Customer Experience
Empowering contact center excellence for 30 years!

FROST & SULLIVAN REPORT: Are You Delivering an Exceptional Customer Experience?

Report

Published: Oct 24, 2017

Pages: 9

Sponsor:

Genesys

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SMBs should look to the cloud for simplicity and success

An omni-channel experience, in which companies can and do support a variety of customer touch points—from voice and email to chat, social, and mobile apps—is the foundation for any next-generation contact center deployment. But integration is key to such an approach so that agents, managers, and even executives can see the details of every customer journey, and then use that information to shape the ongoing experience and improve outcomes for all.

Small and mid-size businesses have one clear advantage when competing against larger enterprises: the ability to deliver an exceptional customer experience. Today’s business leaders know that customers can switch loyalties with a single swipe. They also know that buyers want companies to meet them on their turf - be it through social media, mobile devices or other, more traditional, channels.

Get this report to learn how you can:

  • Deliver omni-channel customer experiences with a cloud-based model
  • Empower your team to deliver exceptional customer experiences
  • Benefit from an all-in-one cloud contact center solution

 

Download your copy today!

 


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