The Culture Value Chain: Business Impacts Defined
Empowering contact center excellence for 30 years!

The Culture Value Chain: Business Impacts Defined

Published: Aug 12, 2014

Pages: 14


To download, fill out required fields.

Understanding the importance of an organization’s culture and the impact it has on customers and on the business itself is critical in today’s environment.

The correlation between employee engagement and revenue growth, for organizations with great corporate cultures in their internal captive call centers, is becoming more apparent. This white paper looks at the links between culture and top-line revenue growth for outsourced customer service operations. 

In this paper we discuss:

  • The crucial role of corporate culture in customer experience excellence
  • Top-line and bottom-line impacts of culture
  • Quantifying the business value of culture
  • The culture of corporate social responsibility and social mission

ICMI/UBM Privacy Statement

Topics: Site Operations

More Whitepapers


Published May 18, 2018

Published July 11, 2014

Published May 20, 2014

Complete the form below for immediate access to the Whitepaper