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The Role of the Contact Center in the Customer Experience


Air Date: March 21, 2018
Time: 2:00 PM Eastern Time
Presenters:

Nate Brown

Moderators: Erica Marois
Sponsor:
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Watch the webinar video below.

Drive growth in the year ahead through customer experience improvements.

What is the strategic difference between customer service and customer experience? How can contact centers improve ROI by improving the customer experience? 

Join us as Nate Brown breaks it all down, and arms you with strategic direction to drive growth in the year ahead.

You’ll learn:

  1. how to gain the buy-in you need to move your CX initiatives forward
  2. how to find opportunities for quick wins
  3. how to leverage customer feedback to generate revenue. 

Bonus: attendees will gain free access to Nate’s newly released CX Primer tool.

So go ahead and mark your calendar and join us for this unique 30-minute webinar, complete with a Q&A session.

Reserve your spot!

Presenters
Nate Brown
Nate Brown
Sr. Director of Customer Experience, Arise Virtual Solutions

Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.


 



Moderators
Erica Strother headshot
Erica Marois
Content Marketing Specialist, 8x8
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.

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