Have organizations lost sight of what customers want in a great service experience?
In a highly mobile, technology-enabled society, how is it that we hear so many stories of customers with continuously unmet needs and inconsistent customer service experiences? Have customer expectations significantly changed in recent years or have organizations just lost sight of what customers want in a great service experience?
The fundamental customer expectations, by and large, have not changed with one exception: we are more distracted than any other society in history. All of these distractions have resulted in the reality, or at least the perception, that we’re all in a time deficit and since time is a precious commodity to us all, the organizations that understand and respect it will rise to the top.
Does your contact center have the planning, resources, and technologies in place to provide great customer experiences while valuing your customer’s time? If not, it’s time to learn what you’ll need to do so!
During this webinar you will learn:
- The core customer expectations of today’s connected customer
- The role of proper forecasting, planning, and staffing
- The value of technology in meeting customers “where they are”
- Next steps for creating great experiences for your customers.
Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.