Join us on Wednesday, February 19, at 2:00 PM ET for an interactive and informative hour.
There is no doubt that your organization should provide a consistent customer experience across all communication channels. Fielding customer inquiries and providing information in multiple, disconnected channels can contribute to errors, miscommunication, and a disrupted customer journey that forces customers to repeat information. As a result, this can contribute to an increase in customer churn. Omnichannel, however, can create connected customer journeys and exceptional customer experiences.
In this webinar, you will learn about some omnichannel pitfalls you can avoid, including:
- The wrong technology (added on top of legacy systems)
- Agents not cross-trained, leaving channels unstaffed or unavailable
- Inaccurate metrics and KPIs
- Insufficient or disorganized customer information
Join us to gain valuable knowledge so that you don’t have to learn your lessons the hard way.
Reserve Your Spot!