What to Consider Before Adding AI to Your Contact Center
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What to Consider Before Adding AI to Your Contact Center

Artificial Intelligence (AI) is creating a lot of buzz these days--especially in the customer service industry. Looking past the hype, how can contact centers prepare? What should you consider before investing in new AI solutions? Here's a bit of advice from the #ICMIchat community.

Interested in learning more about AI? Check out this session at ICMI Contact Center Expo.



Topics: Technology

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