The Top 10 Contact Center Wish List Items
Empowering contact center excellence for 30 years!

The Top 10 Contact Center Wish List Items

What would contact center employees like to see Santa bring their office? We asked #ICMIchat participants to share what's at the top of their contact center wish lists. Here are ten of their responses. Some of them may surprise you!

What's at the top of your wish list? Let us know in the comments.

Happy Holidays from #ICMIchat!



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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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