How is The Internet of Things Impacting the Contact Center?
Empowering contact center excellence for 30 years!

How is The Internet of Things Impacting the Contact Center?

As we head toward the final stretch of 2016, we're ready to look ahead. What's next for the contact center of 2017? 2020? 2025? What impact will connected devices and ever-evolving technology have on the contact center? This week during #ICMIchat we spent some time examining the ways emerging technology is already impacting the contact center, and exploring future impacts. Click through this presentation for opinions from industry thought leaders. (You can find a full transcript here.)

Want to join the conversation next time? #ICMIchat meets every Tuesday at 1pm ET. Just use and follow our hashtag to participate! Our topic for November 8th: Tips for Implementing a New Service Channel. 

Topics: Technology, Strategy & Planning


More from Erica Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls