Customer Service Resolutions
Empowering contact center excellence for 30 years!

Customer Service Resolutions

New year, new you? 'Tis the season for resolutions, planning, and dreaming. In that spirit our #ICMIchat community shared their customer service goals for the new year. Click through this presentation to see what contact center leaders are focusing on in 2017. Add your resolutions to the comments below!

Join us again next week as we explore ways to inspire employees in 2017. The conversation begins at 1pm ET every Tuesday. Just follow and use the hashtag to participate! 

Need help keeping your customer service resolutions this year? Join us at Contact Center Expo & Conference! Connect with more than 2,000 industry peers and experience informative sessions, exciting keynotes, site tours, and more. 

Topics: Strategy & Planning, Customer Experience, Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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