Greg Hanover is the chief operating officer (COO) at LiveOps, where he oversees leadership, strategy and operational excellence across the business and reports directly to the LiveOps’ Board of Directors.
Greg brings 15+ years of business process outsourcing (BPO) expertise to LiveOps. Prior to being appointed COO, he was the senior vice president and general manager where he was responsible for LiveOps’ end-to-end contact center services strategy and market acceleration.
Greg joined LiveOps in 2008 to oversee the client services organization and drive quality customer service. Then in 2012, he was named vice president of community operations overseeing a 20,000-strong agent community with a focus on expanding the model into new verticals including enterprise customer care. Greg’s held previous contact center leadership roles at the West Corporation and InPulse Response Group. He has extensive customer service expertise in the retail, financial services, and healthcare industries. He started his career in the Sports and Entertainment industry holding various operational leadership roles.
Greg holds an MBA and B.S. Degree in Marketing from Canisius College.