Who Are Your Favorite Contact Center Thought Leaders?
Empowering contact center excellence for 30 years!

Who Are Your Favorite Contact Center Thought Leaders?

By The Editors | Published: November 07, 2017 | Comments

It's that time of year again. Thanksgiving is days away, the weather is getting cooler, and we're counting down the days until we ring in a new year. At ICMI, that can only mean one thing. In keeping with tradition, we’re preparing to release our annual list of the Top 50 Contact Center Thought Leaders on Twitter. We want your input as we compile the 2017 list!

Help us show appreciation for all the thought leaders in our contact center community; those who inspire, educate, and help shape the future of this industry.

Who are the contact center and customer service thought leaders you follow on Twitter? Who inspires you to be a better leader, or shares creative ideas that help you make improvements in your contact center? Who keeps you abreast of the latest trends in customer experience? Let us know by nominating your favorite Twitter accounts!

There's no limit to the number of nominations you can submit, so feel free to share the love.  The rules are simple:

  1. Only individual accounts will be considered.  Want to help your company shine? Nominate the social media rock star(s) within your company.
  2. In 50 words or less, tell us why your nominee deserves to make the list.
  3. Voting is open through November 29th. Please submit your nomination using the form below and encourage others to vote by using hashtag #ICMI50.

We’ll use three main criteria to evaluate accounts nominated for the 2017 list:


  1. The number of nominations received
  2. The number of followers on Twitter
  3. The frequency & quality of tweets

Stay tuned to see the 2017 Top 50 List in December!


ICMI

ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.


Topics: Social Media

Related

More from The Editors

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   


Sponsorship Opportunities
QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls
Facebook