#ICMIchat Recap: The Reality of Social Customer Support
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#ICMIchat Recap: The Reality of Social Customer Support

On Tuesday, ICMI kicked off the first tweet chat of the #ICMIchat series.  The topic was the reality of social customer support, and the discussion was fast, smart and lively.  If you missed it, or just want a recap, check out some of the highlights below.  Join us next week, Tuesday, February 11 at 1pm ET for the next chat in the series.  Sarah Stealey Reed will lead a discussion on setting your “social center” up for success.  Head over to our LinkedIn group for more information!


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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