Wells Fargo Delivers A+-Service and Support
Empowering contact center excellence for 30 years!

Contact Center Spotlight: Wells Fargo Delivers A+ Service and Support

This May Wells Fargo took home the award for Best Large Contact Center at our Global Contact Center Awards dinner in Seattle.

These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.

What is it that makes Wells Fargo so successful? Watch this 5 minute video to go behind the scenes and learn why the Wells Fargo contact center is award-worthy.

What does your contact center do well? Do you think your contact center has what it takes to win? We'd love to recognize YOU for customer service excellence. 2014 entries for Global Contact Center Awards are now open in 13 categories. Nominate or apply today. Entries submitted by December 31, 2013 are 50% off!

Topics: Site Operations, Strategy & Planning


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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