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6 Tips for Stellar Self-Service

By Erica Marois | Date Published: September 21, 2015 - Last Updated August 22, 2018 | Comments

Contact centers that effectively leverage self-service can expect to improve speed to resolution, decrease costs, and create more consistent customer experiences. Self-service continues to become more important in a world where customers expect to be served 24/7, in their channel of choice, and in their preferred language.

Has your contact center mastered self-service? We've gathered six expert tips to help you on the quest to provide stellar self-service. Whether you're looking to implement a new self-service solution or improve upon an existing platform, these tips will help your team ensure success. 

What tips would you add? Share your self-service hacks in the comments below.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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