What type of call center are you in? | ICMI.com
Empowering contact center excellence for 30 years!
June 22, 2011

What type of call center are you in?

  • SHARE:
Comments (2)

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?


Linda Riggs — 3:15PM on Sep 21, 2011

For those of you in blended environments, do you have agents handling both or are they in separate queues?

Rose Polchin — 4:24PM on Oct 13, 2011

It would also be great to know what types of outbound calls your centers are making...are they follow up calls, proactive service calls, sales calls, inter-department calls etc.