Does your contact center consider social media channels as knowledge management tool?

Yes

No, but we are working toward this

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Comments (2)

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Rose Polchin — 5:40PM on Oct 5, 2011

It would be great to hear how and what those who answered "yes" are doing in this arena. Thanks in advance for sharing!

Linda Riggs — 8:57AM on Oct 6, 2011

Interesting results so far. For those who responded no.. how do you view social media channels?