Skills Employees Need to Work from Home
Empowering contact center excellence for 30 years!

Skills Employees Need to Work from Home

No commute, no dress code, and plenty of flexibility. Working from home sounds easy, right? Not so fast! While remote work has its perks, it also requires a unique skill set to ensure success. If you're considering working from home or hiring employees who will work from home, watch this quick video to learn which skills #ICMIchat participants think are most important.

Want to learn more about the ways working at home can benefit your contact center? Join Michele Rowan for session 305 at ICMI Contact Center Expo.

Topics: People Management, Hiring


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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