Why Leaders Need to Spend Time on the Frontline
Empowering contact center excellence for 30 years!

Why Leaders Need to Spend Time on the Frontline

How much time should senior leaders spend in their customer service operation? Brad Cleveland recently answered this question during his "Thrive in the New Era of Customer Relationships" video series. Watch what he had to say and share your reactions in the comments below.

Meet Brad this May 21-24 in Orlando, FL for ICMI Contact Center Expo!



Topics: People Management, Strategy & Planning, Site Operations

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