Published: November 10, 2016 | Comments
New channel implementation continues to be a hot topic in the contact center industry. As we head towards the new year, many centers are considering adding new channels to the mix in 2017. During this week's #ICMIchat we discussed channels our community members plan to support in 2017, strategies for doing so, and tips for overcoming the challenges that might come up along the way.
Click through the slideshow below for highlights from the chat, or head over to Storify for a full transcript.