Technology in 10: Multichannel Support

May is the month of multichannel at ICMI!  For this edition of Technology in 10, I took a few moments to chat with Ashley Verrill of Software Advice.

As an expert in the field of customer service, Ashley had some great insight to share on optimizing multichannel support in the contact center.

Watch and learn how the contact center can best mitigate the agent challenges associated with multichannel support, and how to guide customers to the most appropriate channel for their needs.

Do you have multichannel best practices to share?  Leave them in the comments.

More Resources

• Webinar: What’s NEXT for Social Care? Harnessing the Power of the Social Enterprise
  
• Whitepaper: Overcoming Productivity & Efficiency Challenges in the Multichannel Contact Center
  
• Research Report: Extreme Engagement in the Multichannel Contact Center: Leveraging the Emerging Channels
  
• Virtual Training: An Agent's Role in Contact Center Success