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Is your contact center ready to go Mobile? With smartphone adoption on the rise, contact center leaders are tasked with integrating mobile customer support into their already channel-crowded centers. In late 2012, ICMI surveyed 422 contact center professionals to better understand the community’s intentions around mobile customer support for 2013 - and beyond.
To find out more of what ICMI uncovered, including insight into how contact center leaders can prepare and execute a successful Mobile Customer Service Strategy, purchase the 2013 research report, or download the complimentary whitepaper Build a Mobile Customer Service Strategy, which includes the five key benefits that contact center leaders can expect to gain by building a mobile strategy.
Sarah Stealey Reed is the editor of Relate by Zendesk. When she's not wandering the world, she's a loud writer of customer experiences, contact centers, and optimistic relationships. Find her on Twitter: @stealeyreed.
