ICMI.com Monthly Top 5: August, 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top 5: August, 2015

If you're searching for tools, tips, and articles to help improve the service experience your team provides we've got you covered.

In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from last month.  From infographics to video debates and industry articles, there's something for everyone. Watch the video below to find out who made the list this time.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.

Article: Three Multichannel Metrics that Matter

Infographic: How to Improve Your Customer Service Experience 

Article: The ICMI Conference Experience: Through a Newbie's Eyes

Article: 3 Tips to Improve Contact Center Reporting

#ICMIchat: New Contact Center Metrics (transcript)  follow-up video debate

Topics: Metrics


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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