Will You Help Us Inspire Young Minds?
Empowering contact center excellence for 30 years!

Will You Help Us Inspire Young Minds?

At UBM, we are proud of our commitment to having a positive environmental and social impact on both the communities and industries we work within.  To do our part to support the local community in our ICMI Contact Center Expo host city of Orlando, we’re proud to partner with The Heart of Florida United Way (HFUW) again this year! To support their Day of Action book drive, we’ll be collecting new and gently-used children’s books (K-12), which HFUW will distribute to children in underserved communities in the Orlando area.

HFUW Day of Action Book Drive

The Day of Action Book Drive began because summer reading loss continues to be a huge obstacle facing school-aged children. Over the course of the summer months, students can lose up to 25% of their reading proficiency which then takes up to a month of valuable classroom time to rectify.

Right now, there are thousands of children in the Orlando community who don’t have a single book to call their own. Only 1 out of 300 low-income children have a bedtime story to read with their parents. Only 1 out of 300 low-income children have a way to escape into a world of adventure. Only 1 out of 300 low-income children will have a book to read over the summer to keep working on their reading skills. Together we can make a difference! Are you in?

Ready to Help?

Here’s how you can get involved at ICMI Contact Center Expo:

  • Stop by the ICMI booth to drop off your new or gently used books.
  • Stop by the ICMI booth to make a card. Here’s your chance to be creative and help inspire a young mind! HFUW will give the cards to children who receive books.

No room in your suitcase for books? We’ve got you covered! We’ll have a few children’s titles available for sale at our event bookstore.

Can’t join us at the event this year, but still want to support the cause? You can purchase a book through our Amazon wishlist. Choose “Patty Lucey’s Gift Registry Address” for shipping, and be sure to send your orders before May 15th!

Have questions? Want to help us spread the word? Please feel to reach me via email or Twitter.

Thank you in advance for supporting this important cause! I look forward to seeing you soon in Orlando!

Topics: Learning & Development


More from Erica Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls