Training on a Shoestring: What Would MacGyver Do? (Part Three)

Are you constantly looking for ways to do more with less in your contact center?

Who better to turn to than MacGyver?!  He was the man who could do everything with anything, and some of his best quotes shed light on ways the contact center can train more effectively and efficiently.

Over the last two weeks we've brought you parts one and two of our four part series--"Training on a Shoestring: What Would MacGyver Do?"

Here's part three. Is your training program nimble enough to thrive? Watch as Justin Robbins, Manager of Training and Development at ICMI, channels his inner MacGyver to bring you more tips for training success.

Check back for the final installment next week!

More Resources

• Webinar: The 4 Game Changers of Customer Service
  
• Whitepaper: Overcoming Productivity & Efficiency Challenges in the Multichannel Contact Center
  
• Research: The Multichannel Agent: A 2014 Contact Center Roadmap Research Report and Best Practices Guide
  
• Training: ICMI OnDemand All-Access Training Pass