#ICMIchat Recap: Hiring in the Contact Center
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Hiring in the Contact Center

Most people don't grow up dreaming of working in the contact center.  So how can contact centers recruit and hire the best talent?

This week we devoted our #ICMIchat to hiring in the contact center.  Read the recap below for advice on writing contact center job descriptions, developing effective interview questions, hiring for skill and cultural fit and more.

Join us again next week (Tuesday, 1pm ET) for a chat on contact center metrics.

Topics: Workforce Management, Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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