#CCExpo14 Thought Leadership Panel: Training
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#CCExpo14 Thought Leadership Panel: Training

Is traditional classroom training still needed, or is gamification now the best way to go?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future of quality in the contact center and offer advice for delivering effective contact center training, and justifying the need and ROI to executives.

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Topics: Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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