Tell Us About Your Call Center and You Could Win an iPad 2
Empowering contact center excellence for 30 years!

Tell Us About Your Call Center and You Could Win an iPad 2

Improve Your Call Center by Sharing Your Experience with ICMI.

Input from our community is important, because it helps us help the industry understand best practices for better efficiency and customer satisfaction. Every bit helps! So, please take a few minutes to tell us about your inbound, outbound, services, sales and/or blended call center:

ICMI Research Survey 2011

You’ll get best practices resources for your participation.

If you complete the survey by midnight EST of July 8th, you will be entered into a drawing to win a 16 GB iPad 2! There are only a few more days left to be eligible for the drawing, so take the survey today!

Topics: Learning & Development, Site Operations


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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