Infographic: The State of Intraday WFM in the Contact Center
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The State of Intraday WFM in the Contact Center

Check out this infographic to see how satisfied contact centers are with workforce scheduling and planning.

20 Powerful Ways to Simplify the Agent Experience

See how other contact centers rate their WFM planning, where they see a need, and what they think are the causes of inaccurate forecasts. Do you agree with them?

 


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Topics covered include: Workforce Management

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