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Empowering contact center excellence for 30 years!

Free and Clear

Improve agent performance and customer satisfaction by providing the best tool for your agents.

ICMI 2015 Research took a close look at the tools agents need to succeed and how headsets factor into their ability to perform their jobs better, improve the customer experience, and increase agent satisfaction.

As one of your agent's top tools, Headsets Matter!

Learn how to find the right headset for your contact center.

  • How important is mobility?
  • What is the #1 contributor to agent stress?
  • Is wireless preferred?
  • What about quality, affordability, battery life, and multi-device integration?


Get immediate access to the Infographic by clicking on the link below.

View it now >

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Topics covered include: All About Agents, Technology

ICMI/UBM Privacy Statement


Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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