6 Questions to Ask in Your Next Agent Interview
Empowering contact center excellence for 30 years!

6 Questions to Ask in Your Next Agent Interview

Need a few new questions for your next round of candidates? Our latest #ICMIchat was all about contact center hiring and recruiting. Watch this quick video for six unique interview questions. For more tips and tricks, check out a full chat recap here.

Join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use our hashtag (#ICMIchat) to participate. 

Topics: Hiring


More from Erica Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls