Characteristics of Great CX Leaders
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Characteristics of Great CX Leaders

Earlier this year, ICMI released its first list of Customer Experience (CX) Movers & Shakers. This month, we'll celebrate and honor those professionals at a ROCKstar party at ICMI Contact Center Demo. As we were preparing for the event, we asked #ICMIchat participants to share the characteristics they've noticed in their own CX heroes. Here are a few of the answers.



Topics: Customer Experience, People Management

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