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6 Tips for Rebuilding Trust After a Service Failure

By Erica Marois | Date Published: June 01, 2018 - Last Updated December 03, 2018 | Comments

Mistakes are inevitable, but in today's experience economy, the stakes are high. One bad customer experience can result in lost revenue, negative publicity, and irreparable damage to your reputation. So, what's the best way to move forward after something goes wrong? In this short video, #ICMIchat participants share a few quick tips for rebuilding trust after a service failure. For a full recap of the conversation, head to our Wakelet page.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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