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11 Ways Contact Centers Can Deliver More Courteous Service

By Erica Marois | Date Published: May 11, 2018 - Last Updated December 03, 2018 | Comments

Customers expect courteous service when they reach out to a business for help. Unfortunately, some contact center policies unintentionally cause the opposite to happen. Here are 11 ways to deliver more courteous service.

Do you have any advice to add? Leave your tips in the comments!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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