Ways Contact Center Agents Can Help Shape a Customer-Centric Culture
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Ways Contact Center Agents Can Help Shape a Customer-Centric Culture

Most companies claim to have a customer-centric culture, but how many customers would agree? This week, #ICMIchat participants discussed all the ways contact centers can rally their organization to become more customer-centric. At the center of it all: agents. Watch this quick recap to learn how companies are involving agents in improving the customer experience.



Topics: Customer Experience

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