Characteristics of Memorable Customer Service
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Characteristics of Memorable Customer Service

Customer service doesn't have to be boring or ordinary. It only takes a small gesture to make an experience memorable.

Looking for some ways to differentiate your service from the competition? Our #ICMIchat participants shared what memorable customer service means to them. Watch and see if you agree!


Head over to Storify for a full transcript of the discussion, and join us Tuesday at 1:00 ET to be a part of the next conversation!

Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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