Are Millennials Changing Customer Expectations?
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Are Millennials Changing Customer Expectations?

Are millennials changing customer expectations? If so, how can companies begin preparing now to meet the needs of future customers? Watch the video below to see what #ICMIchat participants think, or head to Storify for a full transcript of the chat.

Joining us in Orlando for Contact Center Expo & Conference? Be sure to mark your calendars for Tuesday, May 16th at 1:00 ET. We'll host a special #ICMIchat that will help you prepare to make the most of your experience!

Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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