Ways to Show Customers You Care
Empowering contact center excellence for 30 years!

Ways to Show Customers You Care

Rose are red. Violets are blue. We love our customers, how about you?

In honor of Valentine's Day, our #ICMIchat community spent some time brainstorming ways to show customers appreciation. What do customers really want and how can you speak their love language? Whether it's through social media, a customer rewards program, or a simple personalized experience, the possibilities are endless! View the recap below to see how other customer service leaders show customers they care.

Join us next week for a conversation that will teach you how to retain the rockstars are your team! Contact Center Expo & Conference Speaker Jenny Dempsey will be our guest host and the conversation kicks off at 1:00 EST. Just follow and use the hashtag #ICMIchat to participate!

Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
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