How Do You Define Great Customer Service?
Empowering contact center excellence for 30 years!

How Do You Define Great Customer Service?

Every customer wants it, and every company wants to provide it. But what is great customer service? How can business leaders achieve it? Find out how a few of ICMI's Contact Center Expo & Conference speakers define great customer service.

Weigh-in and tell us how you define it! Leave your comments here, or join us each Tuesday at 1pm ET on Twitter for a live hour of contact center and customer experience conversation. Just use hashtag #ICMIchat to participate.

Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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