How to Deliver a More Seamless Customer Experience
Empowering contact center excellence for 30 years!

How to Deliver a More Seamless Customer Experience

Every contact center leader and CXO hopes to deliver a seamless customer experience, but what does that mean? And how do you do it? Our #ICMIchat community spent time exploring what a seamless customer experience looks like and shared tips to improve the service experience. Click through for insight your team can use in the year ahead.

Join us next week as we pause, reflect and give thanks. Our chat topic: Giving Thanks for Great Customer Service. The conversation starts at 1pm ET. Just follow and use #ICMIchat to join us!

Topics: Customer Experience


More from Erica Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls