How to Meet the Needs of Today's Connected Customers

By Erica Marois | Published: October 14, 2016 | Comments

Are customer expectations on the rise? If so, what role (if any) does technology play in shaping their needs and perceptions? According to Brad Cleveland, today's customers have ten key expectations.We spent some time exploring them during #ICMIchat. Find out what our participants are doing to meet their customer's needs. For more advice, check out the full recap.

Join us next Tuesday for a special edition #CCDemo chat. Justin Robbins will lead the one hour discussion and share tips for making the most of your time at Contact Center Demo & Conference. Just follow and use #ICMIchat on Twitter or Twubs to join us!

How to Meet the Needs of Today's Connected Customers from Erica Marois

Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.

Topics: Customer Experience