How to Meet the Needs of Today's Connected Customers
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How to Meet the Needs of Today's Connected Customers

Are customer expectations on the rise? If so, what role (if any) does technology play in shaping their needs and perceptions? According to Brad Cleveland, today's customers have ten key expectations.We spent some time exploring them during #ICMIchat. Find out what our participants are doing to meet their customer's needs. For more advice, check out the full recap.

Join us next Tuesday for a special edition #CCDemo chat. Justin Robbins will lead the one hour discussion and share tips for making the most of your time at Contact Center Demo & Conference. Just follow and use #ICMIchat on Twitter or Twubs to join us! 

Topics: Customer Experience


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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