ICMI.com Monthly Top: October 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top: October 2015

We all want to provide the best customer experience possible, but it's easier said than done. Mapping the customer journey, deciphering customer data, and meeting channel expectations is all overwhelming! Luckily, the ICMI community has you covered.

In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from October.  From infographics to webinars and industry articles, these resources will help you prepare to meet the demands of customers in 2016.  Watch the video below for a full rundown, and check out everything we mention by clicking the links below.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.

Topics: Customer Experience


More from Justin Robbins


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls