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#ICMIchat Recap: Contact Center Culture in Action

By Erica Marois | Date Published: February 26, 2015 - Last Updated August 22, 2018 | Comments

All month long we've had a blast chatting about contact center culture during our weekly tweet chats!  Our #ICMIchat on Tuesday was no exception.  Neal Topf, President of Callzilla led a very lively and well-attended discussion on culture in action.

We tacked questions such as:

  • What would you do if you had $25 to spend on each of your employees? 
  • What makes a contact center award-worthy?
  • What's the value of participating in industry related awards programs?
  • What's the biggest lesson you've learned about company culture throughout your career?

Check out the recap below for insight from our community. Did you miss the chat?  Feel free to weigh-in with your thoughts in the comments below.

Mark your calendars to join us next week (Tuesday, 1:00 EST)!  We're kicking off our month of workforce optimization with a chat about turning WFM into WFO.  Just follow and use the hashtag #ICMIchat to participate.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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