#ICMIchat Recap: Getting the Whole Company Involved with Contact Center Culture
Empowering contact center excellence for 30 years!

#ICMIchat: Getting the Whole Company Involved with Contact Center Culture

Does the contact center culture drive the culture of the greater organization, or should it be the other way around?

Some of our community members spent time debating this during our #ICMIchat this week.  Our topic of discussion: getting the whole company involved with the contact center culture.

Does your center struggle to get respect from the rest of the organization?  Looking for some external resources you can use to ramp up culture in your center?  Check out the recap below for insight and advice.

Join us again next week (Tuesday, 1pm EST) as we chat about contact center culture in action.  Neal Topf will host the fast-paced hour of networking, learning, and engagement.  You don't want to miss it!  Just use and follow #ICMIchat on Twitter to join us.

Topics: Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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