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#ICMIchat Recap: Creating a High Performance Culture

By Erica Marois | Date Published: October 09, 2014 - Last Updated August 22, 2018 | Comments

What constitutes a high performance culture and how can you create one in your contact center?  This was our topic of discussion for #ICMIchat this week.

Neal Topf, president of Callzilla, hosted a fast-paced an engaging chat that was perfectly timed for the celebration of Customer Service Week.  Check out the highlights below, and be sure to join us again next week (Tuesday, 1pm ET) as we continue our October theme of culture and morale.  Next week's topic: agent engagement. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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