ICMI Monthly Top 5: November 2015
Empowering contact center excellence for 30 years!

ICMI Monthly Top 5: November 2015

It's hard to believe that 2015 is already coming to an end! What an amazing year it's been for ICMI and the contact center community as a whole.

November was a particularly busy and exciting month here, so we're happy to bring you the final 2015 edition of the ICMI.com Monthly Top 5.  This one is packed with blog posts, webinars, and more! Whether you're looking for ways to lessen the chaos of your peak season, or tips for improving the way you communicate with customers via email, you're sure to find actionable advice in the resources below.

Watch as we countdown the five most buzz-worthy resources from last month, and be sure to check them all out by visiting the links below.

Topics: Chat, Mobile, Strategy & Planning


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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