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About The Author

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Jessica Harris
Email jessica.harris@safeauto.com
Jessica Harris is currently a Workforce Manager for SafeAuto and is a current member of the SWPP Board. She has over 25 years contact center career experience, specializing in workforce optimization, outsourcing, technology modernization, project management, data analytics and business continuity. Outside of work Jessica enjoys family time, gardening and being a volunteer puppy raiser for Canine Companions for Independence.
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