About The Author

Andrew Gilliam, ICMI Featured Contributor
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Andrew Gilliam
Helpdesk Consultant, Western Kentucky University

Featured ContributorAndrew Gilliam is a passionate customer experience innovator and change agent. He's developed new employee portals, created effective surveys, and built silo-busting escalation systems. Andrew's background in Information Technology put him on the front-lines of customer service as an ITS Service Desk Consultant for Western Kentucky University. His vision: deliver Amazing Customer Service and Technical Support™.


ICMI Top 50 Thought Leader
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